About Us
Operating since 2012, we have 11 years of experience in providing high-quality contemporary furniture to clients nationwide. This means that when you come to us for your chairs, tables, TV units and side tables, you can rest assured you’re in capable hands. Our aim is to bring affordable beautiful designed furniture to every home; "Stop labelling, start living".
Mmilo is dedicated to ideas and innovation; we create effective solutions for a diverse mix of clients including restaurants, bars, hotels and offices as well as architects and designers. We are passionate about furniture so we launch new products every month. We are hungry to grow our business so are always recruiting enthusiastic people to work with us.
Our approach to a brief is simple: we listen, we interpret, we deliver. The relationships we build are strong and our clients come to regard us as an integral part of their team.
We run a best price guarantee too, meaning you’ll be sure to benefit from excellent value for money. We offer big discounts for bulk orders so the more you buy, the more you save. As well as focusing on providing unbeatable value, we deliver the highest standards of customer service.
Our team is available from 9am to 5pm and are standing by to take your call. So that we don’t leave our customers waiting.
We provide delivery to UK mainland, Northern Ireland, Scottish Highlands or Islands addresses. We can send our products to both business and private addresses, ensuring our customers benefit from maximum flexibility. No order is too big or small for us. Whether you’re after one product or a hundred, we are on hand to help.
we offer a drop shipping service to our customers. Allowing you to advertise & sell our products leaving us to handle stock and delivery, for more information see drop-shipping information and terms below.
Drop-shipping Information & Terms
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER. IT IS ADVISABLE TO PRINT AND RETAIN A COPY OF THESE TERMS AND CONDITIONS ALONG WITH YOUR ORDER FOR FUTURE REFERENCE.
Payment Terms
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deposit of £500 is required to start the drop shipping contract (refundable after 6 months trading with us)
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We offer credit of £500, when the limit is reached any oncoming new orders are placed on hold until all outstanding invoices are paid in full.
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7 days’ payment. All credit will be needed paid weekly in arrears.
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All prices are excluding VAT
Delivery
We ship orders every business day from Monday to Friday (except for Bank Holidays). We aim to ship all orders (including bulk / wholesale orders) within two (2) business days of the order being placed, unless there are exceptional circumstances. Delivery will be made to the address specified through our checkout when you complete your order.
Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods dispatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.
Mmilo will sent out confirmation and tracking details once daily after all orders have been packed, stock feed will be send once a week at minimum.
All orders we send out will be with Mmilo trademark, logo and company details printed on the boxes, none branded boxes are available with additional cost, and a separate contract to be signed for this service.
Delivery charge:
UK Mainland (Zone A) - Standard delivery, free delivery.
Scotland (Zone B) - Standard delivery, packages under 1m, £6 per box, packages over 1m £15.
Scottish Highlands and Northern Ireland (Zone C) - price on request
Scottish Island, Isle of Wight, Isle of Man (Zone D) - price on request
Republic of Ireland (Zone E)- price on request
For all international deliveries please check price before placing order.
Delivery price will be reviewed and amended on annually basis due to our contract with different courier companies.
Amendment of orders already placed
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You may amend any order placed if it showing as processing in you account any time up until 2pm on the day the order is dispatched. To amend an order please email us or use the contact form stating the order number and nature of the amendment (please note some amendments will require us to cancel and refund the order and ask for it to be placed again)
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In the unlikely event of you receiving a damaged product, you should notify us (either by e-mail customerservice@mmilo.co.uk or by phone within 48 hours of receipt of the goods. In some cases, we may request photographic evidence of any visible damage
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In the event of a damaged part we will offer a free replacement of the damaged part instead of a return.
Item(s) Not Required
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If you wish to return an unwanted item, you must notify us either by e-mail or by phone within14 days of receipt of the item. A refund will be credited back to your original method of payment within 10 days of receiving the items back to our warehouse.
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The item should be returned to us in line with our returns instructions within 14 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and 'as new'.
Warranty
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All products supplied by Mmilo Drop Shipping have a 6 month manufacturer’s warranty period from the date the goods were delivered.
Customer service
Please be advised customer service is not covered by us. All contacts need to be made between us and the seller(your company).
Contact details:
customerservice@mmilo.co.uk, , phone number 0800-689-351
Accounts department
accounts@mmilo.co.uk
Phone number 0800-689-3518
Payment account:
Account name: Mmilo Modern Furniture Ltd.
Bank: Barclays UK
Address: 1 Churchill Place, London E14 5HP .
Account number: 80961035
Sort code: 20-79-31
IBAN: GB42 BUKB 20793180961035
SWIFTBIC: BUKBGB22
We would prefer that all payments to Mmilo Modern Furniture Ltd were made by electronic transfers (BACS, CHAPS, etc.). If you are making payment by PayPal please pay to :info@mmilo.co.uk. (with 2% surcharge).
We may, at any time, and at our sole discretion, modify these Terms and Conditions of Use, including our Privacy Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.