Are the items flat packed?
Most of our items come flat packed. The assembly is very easy, as it only consists of attaching the legs to the base with provided fixings.
What is your returns procedure?
If you dislike the item, or it doesn’t suit your needs, you are entitled to a full refund if the items are returned with original packaging and resalable condition to our warehouse within 14 days of the delivery date. You are expected to cover the return cost. For more information please check here.
What if the item reaches me damaged?
If any of your items are damaged or defective, please take a photograph of the damage and forward it to our customer services at email@example.com. We will then arrange a free of charge replacement and a collection of the faulty goods if needed.
Can you offer any further discounts?
We can only offer further discounts for customers whose orders exceed the total of 50 items or £500. To find out how to get the discount applied to your order please email us on firstname.lastname@example.org to apply a trade account with us. Or visit our trade platform: http://www.mmilo.trade/
What is your delivery time?
We aim to pack and dispatch our orders within 24 to 48 hours; we using DPD local and ParcelForce Express service for all UK Mainland customer.
Can I mix and match colours of chairs sold in sets?
Unfortunately, the sets come in one colour. To mix and match you will need to order each chair individually.
(Tulip Range) – Are the cushions removable?
Yes, the cushions are removable; they’re fixed onto the seat with 4 bolts.
Do you have a show room?
No, unfortunately we do not have a showroom; our products are only viewable online.
Are you based in the United Kingdom?
Yes, we’re based in Southampton, UK.
How do I arrange to pick up my order from your warehouse?
If you would rather collect your order from our warehouse than have it delivered to your house, please contact us via email on email@example.com to schedule. Please keep in mind that we are open Monday to Friday 9am to 5pm, and need at least two hours’ notice before your arrival.
Do you have material samples so I could see how the colour looks in real life?
Unfortunately, we do not supply material samples.
How much weight can the chair hold up?
We advise to not exceed the load of 100 kilograms.
Does your furniture meet the UK Fire Regulation Standards?
Yes, our furniture meets the UK Fire Regulation Standards.
How do I return an item?
If the item is faulty or defective please contact us, and we will arrange a courier to collect the items from you. If you simply changed your mind, or find the items unsuitable, you will need to arrange for a courier to collect those from you and return them to our warehouse. The returns address is: MMilo Ltd, Unit 9B, Central Trading Estate, Southampton, SO14 5JP. Please remember to attach your details to the parcel. For more information please check here.
What do I do if my item arrived damaged/defective?
We try our best to ensure your order arrives in perfect condition, but we understand this isn’t always the case. If you received damaged or defective goods please contact us via e-mail on firstname.lastname@example.org and attach a photograph of the defect/damage. We will get back to you within 24 hours, providing you with all available options.
What do I do if I’m missing items from my order?
If you are missing an item, please contact us via e-mail and we will provide you with the necessary assistance.
What do I do if I received the wrong item?
If you received goods that you haven’t ordered, please e-mail us photographs of what you have received, we will then be able to take you through our replacement procedure.
What countries do you deliver to?
All our items are available for delivery to: United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and Switzerland.
Do you have any shops?
No, we are an online only retailer.
Do you let your dropshipping sell your products on their website,ebay and Amazon?
Yes, you are welcome to sell our products on any platforms. We are not asking all our client to use our brand which means you can rebrand the products yourself. we have RRP set on each products. However, the prices to you will be RRP prices with 65.5% discounts. However, we recommend you to take pictures with your own shop style. It'll be advantage to yourself to avoid direct competitions.
Do you provide product feeds and live stock and price feeds to integrate into our system?
Yes, we have google file can share with you with stock level and price.
Do you accpet bulk orders via spreadsheet? is there an email address that these orders can be emailed to or do they need to be uploaded onto the website?
Your are welcome to use our website to place orders. Alternatives, you can email us: email@example.com with csv filter for bulk orders.
How do you accept payment for the bulk orders? is it once a week, daily or another way?
We only accept payment on orders. However, credit account is available on application with at least 2 years trading history.
Do you send tracking information for the orders placed in bulk via email? if not, how can we access that information to automate the process?
The tracking number will be automatically updated from your order status on our website: www.mmilo.co.uk
How often do you update stock feeds, and how can we access them,via email or do we need to go on to your website?
We are regularly updating our stock feeds via dropbox or google file.
Do you have the contract that we can sign as confirmation for marketplaces as e.g. ebay?
There is no need for that. A lot of our customers selling on different marketplaces without any issues.